Your satisfaction is important to us. Upon receipt we urge you to inspect your fabric immediately. If you are not satisfied with your purchase, you can return the fabric in question within 5 working days of purchase. We will issue a refund or apply a credit towards a new order. Shipping is not refunded nor is the return shipping refundable. We cannot accept return fabric that has been cut or washed. Returns are subject to a $10.00 restocking charge. Any return not in original condition is subject to refusal. All returns require a return authorization number. Please do not send an order back without a return authorization number as it will be denied. If you are dissatisfied with your purchase, please contact us via email at firstname.lastname@example.org and we will do our best to resolve the matter as quickly as possible.